Call Center Solution for Facility Management Company

CLIENT BACK GROUND

A leading FMC providing services in building maintenance and car wash services. Client looking for a help desk and call centre operates 24/7, and is designed to address all ad-hoc emergencies, urgent and routine requests. A help desk that manages all calls and tracks response data through our computer aided facilities management system.

WHY VAS TECHNOLOGIES

VAS technologies deployed an open source asterisk based call center solution. Our open source call centre software has various components like ACD, IVR, AOD, Dialer, Voice Logger, and Supervisor & Reporting Tools.VAS robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the VAS call center platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. VAS call center suite is a comprehensive Contact/Call Center Software with robust CTI, Unified Q (ACD), Reporting, Unified Agent Management, Administrator, Supervisor – Monitoring

BENEFITS

  • 1. Pop-up on incoming calls
  • 2. Pop-up when dial out
  • 3. Suggestion when enter business name or contact
  • 4. Account/extension manager
  • 5. Click to dial
  • 6. Click to transfer
  • 7. Multi-language support
  • 8. Support external CRM
  • 9. Extension status
  • 10. Predictive dialer
  • 11. Agent outbound campaign
  • 12. Enter phone number and dial in agent interface
  • 13. Survey
  • 14. Monitor control in agent interface
  • 15. Call Recording
  • 16. Live dash board
  • 17. Reports for analysis
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