All it requires is a computer that is connected to a phone line through a telephony board and some IVR software. The IVR software gives you the benefit of pre-recording a greeting and the menu options. This makes it seamless for the caller to pick the right option from the telephone keypad. The SPA502G CISCO comes replete with an extensive array of features that blend in with the necessities of your company in the right way.

IVR systems help to enhance the customer service experience as it ensures customers get the adequate response and are attended to in an apt manner. Besides this, callers also gain 24/7 access so you can get in touch whenever you want. This works to enhance the image of the company, offer error-free service, enhance production and gain better profits.