Call Center Solution

Vas Technologies is the leading service partner for Best Call Center Solutions  Dubai. For better customer engagement, it is important to stay in constant contact and forge strong bonds with your clients. Customers need to know that you are there for them and can offer adequate advice, customer service as well as guidance for all their concerns. To do this, you can take the help of Telephony solutions that supports an extensive array of call functions and features as well as look into various call center solution dubai and service provider in Dubai, UAE.

Vas Technologies offers a bunch of Best call center solution dubai for all type of businesses in entire Dubai, UAE

These solutions help you scale with ease, look after remote or distributed professionals and gain access to advanced reporting, analytics and customer experience features in a seamless and stress free manner.

Why adopting call center solutions prove to be beneficial?

When you integrate VoIP phone systems with call center solutions, your company can contact its professionals from multiple locations effortlessly. This also ensures you can sync calls in real time as well as track, record and hear conversations from anywhere no matter what the time.

Our call center solutions and services also help companies share vital inputs with an agent who is part of an on-going call so that the conversation can turn out to be in your favor. Whether you run an outbound, inbound or blended telephony operations, our solutions are accompanied with the right tools to ensure proceedings move forward in a desirable and productive manner.

01

Outbound Dialers

Outbound dialers automatically dial the phone numbers for the agents to enhance productivity. It mechanically dials from a list of numbers..
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02

On Premise and distributed cloud Call centers

With a cloud-based call center, all customer interactions over voice, text, email, and social media take.
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CRM integration

Call center customer relationship management (CRM) refers to a software tool that call center agents use to enhance the customer experience and increase efficiency. Call center CRM systems store records about customers, such as account information and contact history. Because they store history, they may be viewed as a case management tool. Agents use the information in CRM systems to personalize customer contacts and understand a customer’s history with the organization.

Call center CRM applications become more powerful in the contact center when integrated with call center technology. This allows, for example, a CRM screen to automatically pop up for the agent when a call is sent to them. This improves efficiency and allows the agent to focus less on data entry and more on helping customers with their issues. Other possible features of integration include automatically adding contact records (from multiple channels) to the CRM system and producing tie backs to call recordings so they can be listened to from within the call center CRM application.

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