Sangoma provides a variety of communication solutions, including IP PBX systems. An IP PBX (Private Branch Exchange) is a type of telephone system that uses internet protocol (IP) networks to handle telephone calls. Sangoma’s IP PBX systems are designed for businesses and organizations of all sizes and can be used to manage and route incoming and outgoing calls, voicemails, and faxes. Some of the features of Sangoma’s IP PBX systems include call routing, voicemail, call recording, call queuing, and integration with other communication systems such as email and instant messaging.
Sangoma IP PBX systems come with a wide range of features to help businesses manage and route their calls effectively. Some of the key features include:
Auto Attendant: An automated voice menu that allows callers to reach the desired extension or department without the need for a receptionist.
Call Routing: The ability to route calls to specific extensions or groups based on the caller’s input or the time of day.
Voicemail: A system that allows users to record, store and retrieve voicemail messages.
Call Recording: The ability to record calls for quality assurance or compliance purposes.
Call Queuing: Allows calls to be placed in a queue when all agents are busy, and will ring the next available agent.
Call Reporting: Provides detailed call logs and reports to help businesses understand call patterns and optimize their communication systems.
Fax to Email: Allows users to receive faxes as email attachments, eliminating the need for a physical fax machine.
Unified Communications: Integrates with other communication systems such as email, instant messaging, and video conferencing for a seamless experience.
Remote Extension: Allows users to make and receive calls from anywhere using a softphone or mobile app.
Intercom: Enables internal communication between extensions, and paging.
IVR (Interactive Voice Response): Allows for automated call handling with touch-tone or speech recognition.
Conference Bridge: Lets users set up and join virtual meetings with multiple participants.
Music on Hold: Allows for custom music or message to be played when callers are on hold.
These are some of the main features of Sangoma IP PBX systems, but the exact features may vary depending on the specific product and package you choose.
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